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CUSTOMER CARE
International Shipping
We diversely ship parcels with DHL EXPRESS and EMS.
Process
  • · Process 1 : Payment has been made
  • · Process 2 : Our Shipping facility is packing your order
  • · Process 3 : Your package is ready to ship
  • · Process 4 : Complete
If the Order Status is Complete, you will be able to check the tracking number and information on My Page.
Instructions For All Countries For Shipping
  • · Customers should check the customs clearance and cover all expenses. Please note that import duties and taxes are totally buyer’s responsibility.
  • · According to EU’s GDPR policy, starting from May 18, 2018, customers from European countries cannot register, log in, or make an orders or transactions.
  • · Shipping fee includes package material’s weight.
    (Excepting the box / Includes free gift’s weight in shipping fee under customer’s charge)
Shipping Method
Shipping Method EMS DHL EXPRESS
Shipping Rate & Time Within 3~7 business days
(There may be differences depending on your region and shipping situation)
Within 1~4 business days
(There may be differences depending on your region and shipping situation.)
Features
  • · Door to door service
  • · Track your order all the way into your home.
  • · The service is provided by an agent of Korea post.
  • · Door to door service
    (Box addresses like PO, APO, FPO, etc are not available)
  • · Tracking service available in 24 hours a day for 365 days a year.
  • · On Demand Delivery Service
    (Providing various delivery options with e-mail or letters message)
Shipping Service Countries And Fees
Please notice that cost may vary due to tariff fee according to DHL and EMS policy. All expenses, as mentioned above, are the buyer’s responsibility.
*For areas not listed below, please send us an e-mail via the website for further information.
Shipping Region
EMS
Weight (g) USA Canada Australia Hong Kong
500 22.42 24.54 19.46 19.06
1000 28.34 27.92 24.54 20.75
1500 34.26 31.30 29.61 22.44
2000 40.19 35.11 35.11 24.14
2500 46.11 38.50 39.34 25.41
3000 51.61 41.46 43.15 26.68
3500 57.53 44.84 47.38 27.95
4000 63.03 48.22 51.19 29.22
4500 68.95 51.19 55.42 30.07
5000 74.45 54.57 59.22 31.34
5500 80.37 57.95 63.45 32.61
6000 86.30 60.92 67.68 33.88
6500 91.80 64.72 71.49 35.15
7000 97.72 68.11 75.72 36.42
7500 103.22 71.49 79.53 37.69
8000 109.14 75.30 83.76 38.96
8500 114.64 78.68 87.99 40.65
9000 120.56 82.49 91.80 42.35
9500 126.48 85.87 96.03 44.04
10000 131.98 89.26 99.83 45.73
DHL
Weight (g) USA Australia Hong Kong
500 90.36 91.71 82.24
1000 100.68 103.13 91.47
1500 109.82 113.37 96.72
2000 118.95 123.61 101.97
2500 128.09 133.84 107.22
3000 136.81 143.07 111.54
3500 145.52 152.29 115.86
4000 154.23 161.51 120.18
4500 162.95 170.73 124.50
5000 171.66 179.95 128.82
5500 179.53 187.65 132.80
6000 187.40 195.35 136.78
6500 195.27 203.05 140.76
7000 203.14 210.75 144.74
7500 211.00 218.45 148.72
8000 218.87 226.15 152.70
8500 226.74 233.85 156.68
9000 234.61 241.55 160.66
9500 242.48 249.24 164.64
10000 250.34 256.94 168.62
Cancellation & Refund Policy
Return & Exchange
  • · Return or Exchange in any case is not possible.
Refund
  • · Received Damaged/ Defective/ Wrong Item
    • - Customers should send an email to prove the defect of the item. After then staffs of Superface will make decisions.
      (The item can be refundable)
    • - If the item is partially damaged or defective, customers can get a refund for those items. Only when if it is the case of the whole item being damaged or defective, the shipping fee is refundable.
  • · Package not being arrived.
    • - If you do not receive any packages for a certain period that normally takes for international shipping, please contact us for your tracking to the post office/shipper.
    • - In case of the tracking results showing that the parcel are lost, full refund is totally available.
  • · Returned Package
    • - For details, please refer to our shipping fee policies
Cancellation
  • · Cancellation can be process on Mypage.
Please ship all return merchandise to the following address:
Superface. Korea. 4F The House Building, 75, Apgujeong-ro 79-gil, Gangnam-gu, Seoul, South Korea